KEY RESPONSIBILITIES
•Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives as well as the target for the company’s growth.
•Plan activities and allocate responsibilities to achieve the most efficient operating model.
•Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
•Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
•Assessing and improving profitability.
•Handling administration and paperwork.
•Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
•Deal with maintenance issues, shortages in staff or equipment, renovations etc.
•Inspect facilities regularly and enforce strict compliance with health and safety standards.
•Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
•Promoting and marketing the business.